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New Workers Compensation Guidelines – How they affect insurers’ response to claims

The way in which insurers respond to new claims plays a crucial role in best managing workers insurance claims. The introduction of the Guidelines for Claiming Workers Compensation (the 2016 guidelines) effective as of 1 August 2016 has resulted in a change to insurers initial responses to claims, in particular with respect to reasonably excusing a claim. It is timely to revisit when it is appropriate to apply a reasonable excuse.

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